Refund and Cancellation Policy
This Refund and Cancellation Policy explains the applicable rules, eligibility, procedures and processing timelines for payments, refunds, cancellations and payment-related services provided through ONEMA Foundation, Central Board of Modern Computer Education (CBMCE) and Central Board of Vocational Skill Development (CBVSD).
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CBVSD
Refund and Cancellation Policy
Last Updated: September 2026
This Refund and Cancellation Policy applies to payments made for services, courses, training programmes and other applicable facilities provided through ONEMA Foundation, Central Board of Modern Computer Education (CBMCE) and Central Board of Vocational Skill Development (CBVSD).
We are committed to maintaining transparency and fairness in relation to payments, refunds, cancellations and payment-related concerns. Users are advised to read this policy carefully before making any payment.
1. Scope of This Policy
This policy may apply to payments made for services including, but not limited to:
- Student Registration
- Admission
- Course Enrollment
- Course Fees
- Training Fees
- Examination Fees
- Certificate-related Services
- Digital Services
- Skill Development Programmes
- Vocational Training
- Computer Education
- Training Centre-related Services
- Centre Registration
- Franchise or Centre-related Services
- Other Applicable Administrative or Service Fees
The refund eligibility of each payment may vary depending on the nature of the service and the stage of service delivery.
2. General Refund Policy
Refund requests will be considered according to:
- Type of Service
- Nature of Payment
- Stage of Service Delivery
- Administrative Processing Status
- Course or Programme Status
- Examination Status
- Service Already Availed
- Applicable Organizational Rules
Not all payments may be eligible for a refund.
Users are advised to review the applicable fee details and service information before completing any payment.
3. Refund Eligibility
A refund may be considered in situations including:
- Duplicate Payment
- Excess Payment
- Successful Payment Made for an Unavailable Service
- Payment Deducted but Service Could Not Be Processed
- Technical Error Caused by the System
- Incorrect Transaction Caused by Verified Technical Issues
- Other Valid Cases Approved After Review
Each refund request will be reviewed individually based on available records and applicable policies.
4. Non-Refundable Payments
Certain payments may generally be non-refundable once the related service, process or administrative work has started.
This may include, where applicable:
- Registration Processing Fees
- Admission Processing Fees
- Examination Fees After Processing
- Course Fees for Services Already Availed
- Training Fees for Training Already Started
- Certificate Processing Fees
- Document Processing Fees
- Administrative Charges
- Centre-related Processing Fees
- Other Services Already Successfully Delivered
However, valid cases involving duplicate payments, excess payments or verified technical errors may still be reviewed.
5. Duplicate Payment
If a user accidentally makes the same payment more than once for the same service, the duplicate payment may be eligible for review and refund.
The user may be required to provide:
- Transaction ID
- Date of Payment
- Amount Paid
- Payment Method
- Registered Name
- Mobile Number
- Email Address, if applicable
- Proof of Payment
Refund approval will be subject to verification of the transaction records.
6. Excess Payment
If a user pays an amount greater than the applicable fee due to an error or technical issue, the excess amount may be reviewed.
Where the excess payment is verified, the applicable amount may be refunded or adjusted according to the relevant service and organizational procedure.
7. Failed Payment or Pending Transaction
Sometimes a payment may be deducted from a user's bank account while the transaction status remains:
- Failed
- Pending
- Incomplete
- Processing
Such situations may occur due to:
- Internet Connectivity Issues
- Banking Delays
- Payment Gateway Processing
- Technical Errors
- Server Issues
Users are advised not to make repeated payments immediately.
The transaction may be automatically updated or reversed by the relevant bank or payment service provider depending on the transaction status.
If the issue remains unresolved, users should contact the official support channel with complete transaction details.
8. Cancellation Before Service Delivery
Where cancellation is available, a user may submit a cancellation request before the applicable service, training, course or administrative process has been substantially completed.
Cancellation eligibility may depend on:
- Type of Service
- Service Status
- Course Status
- Administrative Processing Status
- Examination Status
- Applicable Terms
The organization reserves the right to determine whether cancellation is possible based on the stage of the relevant service.
9. Course or Training Cancellation
A request for cancellation of a course or training programme may be considered depending on whether:
- The Course Has Started
- Training Has Started
- Study Materials Have Been Provided
- Digital Access Has Been Activated
- Administrative Processing Has Been Completed
- Examination Registration Has Been Processed
- Other Services Have Already Been Availed
If a service has already been substantially delivered or the applicable process has already been completed, the payment may not be eligible for a refund.
10. Partial Refund
In certain approved situations, a partial refund may be considered.
The refundable amount, if applicable, may depend on:
- Services Already Delivered
- Administrative Work Already Completed
- Training Already Provided
- Digital Services Already Activated
- Materials or Resources Already Provided
- Applicable Processing Charges
The final refund amount will be determined after verification of the relevant records and applicable charges.
11. Full Refund
A full refund may be considered in approved situations such as:
- Verified Duplicate Payment
- Verified Excess Payment
- Payment Made Due to a Technical Error
- Payment Accepted for a Service That Cannot Be Provided
- Other Exceptional Cases Approved After Review
Approval of a full refund is subject to verification and applicable organizational procedures.
12. How to Request a Refund
To request a refund, the user should contact the official support channel and provide relevant details.
The request should include:
- Full Name
- Registered Mobile Number
- Email Address, if applicable
- Service or Course Name
- Transaction ID
- Payment Date
- Payment Amount
- Payment Method
- Reason for Refund Request
- Payment Receipt or Proof of Payment
Incomplete requests may require additional information before processing.
13. Refund Verification Process
After receiving a refund request, the organization may review:
- Payment Records
- Transaction Details
- Service Records
- Registration Details
- Course Status
- Service Delivery Status
- Applicable Policies
- Supporting Documents
Additional information may be requested where necessary.
Refund requests may be approved, partially approved or declined based on the outcome of the review.
14. Refund Processing Time
Once a refund request has been approved and initiated, the actual time required for the amount to appear in the user's account may depend on the payment method, bank and payment service provider.
The estimated processing timeline may be:
UPI Payments
Up to 5 Business Days
Debit Card / Credit Card
Up to 7 Business Days
Net Banking
Approximately 7 to 10 Business Days
Wallet Payments
Approximately 7 to 10 Business Days
Please note that actual timelines may vary depending on the bank, payment service provider and technical processing systems.
15. Refund Method
Approved refunds will generally be processed through the original payment method or another appropriate method permitted by the applicable payment process.
In some cases, additional verification may be required before processing the refund.
The organization may contact the user if additional information is required.
16. Refund Status
Users may contact the official support channel to request information regarding an approved refund.
Users may be required to provide:
- Refund Reference Number
- Transaction ID
- Registered Name
- Mobile Number
- Payment Date
Users should allow the applicable processing time before requesting an update.
17. Cancellation Request Procedure
Users requesting cancellation should contact the appropriate official support channel as soon as possible.
The cancellation request should include:
- Full Name
- Registered Mobile Number
- Course or Service Name
- Registration Number, if available
- Transaction ID
- Reason for Cancellation
Cancellation requests will be reviewed according to the status of the relevant service.
18. Services Already Delivered
Refunds may not normally be available for services that have already been successfully delivered or substantially completed.
This may include:
- Completed Registration
- Completed Administrative Processing
- Training Already Received
- Digital Access Already Used
- Examination Already Conducted
- Certificate Already Processed
- Documents Already Issued
- Other Successfully Delivered Services
Each case may be reviewed according to applicable records and policies.
19. Promotional Offers and Discounts
Payments made under special offers, promotional programmes or discounted schemes may be subject to additional terms and conditions.
Users should review the applicable offer details before making payment.
Some promotional or discounted payments may have different refund eligibility conditions.
20. Payment Gateway and Banking Delays
Refund processing may involve third-party financial institutions including:
- Banks
- Card Networks
- UPI Service Providers
- Payment Gateways
- Wallet Providers
The organization may initiate an approved refund within the applicable process, but the final credit timeline may depend on the relevant financial institution.
21. Incorrect Information Provided by User
Users are responsible for providing correct information while making payments or submitting requests.
The organization may not be responsible for delays or issues caused by incorrect:
- Mobile Number
- Email Address
- Registration Details
- Course Selection
- Payment Information
- Bank Information, where applicable
Users should carefully review all information before completing a transaction.
22. Chargebacks and Payment Disputes
If a user experiences a payment-related issue, the user is encouraged to first contact the organization through the official support channel.
This allows the issue to be reviewed and resolved where possible.
For payment disputes, users may be asked to provide:
- Transaction ID
- Payment Receipt
- Payment Date
- Amount
- Registered Name
- Mobile Number
- Description of the Issue
We will make reasonable efforts to review genuine concerns according to available records and applicable policies.
23. Fraudulent or Unauthorized Claims
The organization reserves the right to investigate refund requests or payment disputes where there is reason to believe that:
- False Information Has Been Provided
- A Payment Claim Is Fraudulent
- Services Have Already Been Availed
- Transaction Records Have Been Misrepresented
- Unauthorized Claims Have Been Made
Appropriate action may be taken according to applicable laws, payment procedures and organizational policies.
24. Supporting Documents
Users may be required to submit supporting documents for refund or cancellation requests.
These may include:
- Payment Receipt
- Transaction Screenshot
- Bank Reference
- Registration Details
- Identity Verification, where necessary
- Other Relevant Documents
Submission of requested documents does not automatically guarantee refund approval.
25. Policy Updates
This Refund and Cancellation Policy may be modified or updated from time to time.
The updated version may be published on the official website.
Users are encouraged to review this page periodically before making payments or requesting refunds.
26. Contact and Support
For refund, cancellation or payment-related concerns, users should contact us through the official communication channels available on the respective website or platform.
To help us process your request efficiently, please provide complete and accurate information.
27. Final Declaration
By making a payment for any applicable service, course, programme or facility, the user acknowledges that they have read and understood this Refund and Cancellation Policy.
The user also agrees that refund and cancellation requests will be reviewed according to:
- Applicable Service Terms
- Payment Records
- Service Delivery Status
- Organizational Policies
- Relevant Procedures
We are committed to maintaining transparency, responsible payment practices and fair handling of genuine refund and cancellation requests.